Client web portal - Troubleshooting
This guide offers troubleshooting advice for NMS Labs Client Portal. If, after following the steps, your issue is not resolved, please contact NMS Labs Client Support.

Unlock a Locked Account

1. Contact NMS Labs Client Support.
2. Explain that you have been locked out of your account and need your password reset.
3. You will be provided with a temporary password.
4. Change the temporary password that is given to you upon your next login.

Receiving Error Message: No ‘Active Patient’ has been selected

If you clicked on “Order Tests” or “Patient History”, this message has appeared because you cannot order a test or view history unless a patient is selected first.
1. Click OK.
2. The patient search window will appear.
3. Search and select an existing patient or create a new patient.
4. You may now place an order for a test.

Receiving Error Message: ERROR - No Diagnosis Codes Selected - Add Diagnosis

On the test selection page, the diagnosis code is defaulted to “Not Required” and should not be used.
1. Return to the test selection page.
2. Enter Code XYZ into the DX Codes field.
3. The “Not Required” entry will return.
4. You may proceed to the “Review” page.

Receiving Error Message When Attempting to View Requisitions or Reports

1. Turn off you pop-up blocker. Pop-up blocker settings may prevent a report from opening.
2. Your report will then open in Adobe pdf format.
3. Review, print, or download the document.

Editing a Pending Order

1. Go to “Select New Patient.”
2. Search on the name of the patient for the order you would like to modify.
3. Select the order you would like to edit.
4. Click “Edit Order.”
5. This will bring you to the Diagnosis/Test page. Make all necessary changes.
6. Click “Save and Print” to save the changes and print a new requisition and labels.

Editing a Transmitted Order

1. Contact NMS Labs Client Support immediately.
2. Explain changes that need to be made.

Cancelling a Pending Order

1. Go to “Select New Patient.”
2. Search on the name of the patient for the order you would like to modify.
3. Select the order you would like to edit.
4. Click “Delete Req”.
5. A pop-up will appear asking if you are sure you want to delete your order. Click “OK”.

Cancelling a Transmitted Order

1. Contact NMS Labs Client Support immediately.

Electronic Orders Not Received by NMS Labs

You must complete a manifest. Clicking “Order” on the Review page does not transmit your order to NMS Labs.
1. Go to the “Activity Logs” to access the manifest list.
2. Click the “Manifest List”.
3. Search for the date range of orders you would like to place. Leave all other defaults to see pending orders.
4. Click “Submit” and a list of pending orders will appear.
5. Choose the desired action. You may transmit all or just selected orders. Clicking transmit sends the electronic order to NMS Labs.
Important: Any modifications made after the order is transmitted, must be communicated to NMS Labs Client Support.

Reprinting Labels

1. Go to “Activity Logs”.
2. Select “Pending Orders Report”.
3. Enter the appropriate date range and click “Submit”. A list of your pending orders will appear.
4. Click “Print Labels” on the right column of the orders you would like to print labels for.
5. Select the number of labels you need.
6. Click “Print”.

Reprinting Requisitions

1. Go to “Activity Logs”.
2. Select “Pending Orders Report”.
3. Enter the appropriate date range and click “Submit”. A list of your pending orders will appear.
4. Click on the req number you would like to print. It will appear in a new window.
5. Print.

Finding a Report

1. If the patient of interest is not in the Inbox, go to “Select New Patient” to begin a search.
2. Perform a search on the patient whose report you wish to view.
3. Pending orders and results for that particular patient will appear.
4. The results history will link to the final report.

Setting-Up Label Printer Settings

1. Access your printer setting by logging in to your client portal account and going to “User Profile”.
2. Select “Preferences”.
3. Scroll down to “Order Printing Options”.
4. Go to “Labels”.
5. For Label Printer, select Dymo® Label Writer 450.
6. For Label Type, select 30336 1 in x 2 ⅛ in.
7. For Label Font Size, select 8.
8. Click “Update”.
9. You many now print your labels.

Label Printer Problems

1. Check your printer settings. Refer to Setting Up Label Printer Settings for instruction.
2. If you still experience an issue, visit www.dymofile.com for online help or call (877) 724-8324 to speak with a DYMO Technician.

Ordering Additional Supplies

1. Visit www.labelwriter.com to purchase supplies online or to view a list of stores where these items are available.
2. Search for the following labels: Dymo 1” x 2⅛” Multipurpose Labels - Model #30336
3. Search for the following Label printer: Dymo LabelWriter 450 - Model #1752264

 

Back to main page


A B C D E F G H I J K L M N O P Q R S T U V W X Y Z 0 1 2 3 4 5 6 7 8 9